Frequently Asked Questions

Standard courier delivery with Australia Post takes 3 to 5 business days for major metropolitan hubs (Sydney, Melbourne, Brisbane). Regional and remote addresses in Western Australia, Northern Territory, and Queensland typically arrive within 6 to 9 business days. Express dispatch is available at checkout for next-business-day delivery in metro areas.

Yes, as soon as your garment is packed and dispatched from our local fulfillment center, you will receive an automatic tracking code via SMS and email. You can monitor every checkpoint from warehouse sorting to signature on delivery.

We provide a 30-day return policy for all unworn items with original designer tags attached. Footwear must include intact shoeboxes and accessories must remain in pristine packaging. Return postage labels can be generated directly through our dedicated customer service team.

Once our quality inspection team reviews the returned garment, your refund is issued directly to your original payment method (Visa, MasterCard, or digital wallet) within 2 to 4 banking days.

Australian sizing corresponds directly with UK sizing (AU 8 = UK 8 = US 4 = EU 36). Each product page includes explicit garment measurements in centimeters for bust, waist, hip, and length so you can find the tailored fit that suits your silhouette.

For organic cotton, linen, and silk garments, we recommend a cold gentle hand-wash with eco-friendly detergent or professional dry clean. Always dry flat in shaded areas to maintain weave integrity and rich earthy tones.