30-Day Window
Return eligible unworn apparel and accessories within 30 days of parcel delivery.
Australian Consumer Law
All products are backed by statutory consumer protections under Australian retail guidelines.
Simple Exchanges
Need a different size or shade? Request an immediate exchange online or via support.
Prompt Reimbursement
Approved reimbursements are issued within 3-5 business days to the initial payment source.
1. Eligibility Criteria for Returns
We want you to feel confident in every piece you purchase from Borealselect. To qualify for a standard return or exchange, items must satisfy the following conditions:
- Items must be lodged for return within 30 days of the recorded delivery date.
- Garments must remain unworn, unwashed, unaltered, and free of cosmetics, perfume, or pet hair.
- All original swing tags, hygiene seals, brand packaging, and dust bags must be intact.
- Proof of purchase (order confirmation email or order number) is required.
2. Non-Returnable & Final Sale Items
For hygiene reasons and health standards, certain classifications of inventory cannot be returned for change of mind:
- Underwear, intimates, and swimwear where the protective seal has been broken.
- Earrings and pierced jewelry items.
- Customised, tailored, or made-to-order apparel.
- Items explicitly marked as "Final Clearance" on the product page.
3. Step-by-Step Return Process
Initiate Request: Reach out to our concierge team at office.borealselect@hotmail.com with your 6-digit order number and reason for return.
Prepare Package: Securely place your items in original packaging along with the printable return voucher.
Dispatch Parcel: Drop off your package at any Australia Post outlet or authorized courier depot using the tracked label.
Inspection & Payout: Once inspected at our Melbourne intake facility, funds are transferred back to your original payment card.
Frequently Asked Questions
Need Assistance?
Our Australian customer service team is on hand Monday through Friday from 9:00 AM to 5:30 PM AEST to assist with returns and sizing queries.
Quick Helpful Links
Explore additional store policies and guides: